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Membership

Repair Club Terms

v1 · Last updated 2026-05-19

Repair Club is a monthly membership. If a covered appliance breaks, we repair it or replace it with a comparable working machine. You call, we take care of it. These are the rules we follow so the program stays fair for everyone.

What's covered

  • Repair or replacement of the appliance(s) on your membership.
  • Parts and labor — no separate trip fee, no diagnostic charge.
  • Service within 7 days of your request. If we can't get to you in that window, you get store credit for one free used appliance.

What's not covered

  • Front-load washers. Repairs on these are expensive and usually end in replacement. We don't cover them under Repair Club.
  • Machines you didn't buy from us, unless we've inspected and approved them first. Bring the machine in — if it's in good shape, we add it. If it isn't, we'll tell you upfront.
  • Repairs done by anyone else. If someone other than us (or someone we've approved) works on your machine without our go-ahead, your coverage may be affected.

A few special rules

8-hour rule for refrigerators

After a fridge is moved, wait at least 8 hours before plugging it in. If a compressor issue shows up and the fridge was plugged in earlier than that, we'll look at the situation case by case — we don't void coverage automatically, but the rule matters.

Replacements: return the old machine

If we replace your appliance, the old one comes back to us. That's how the program stays affordable.

Trade-in benefit

See something in our store you'd rather have? Members can trade in their current machine toward it. The trade is free after 2 years of active membership; before that, it's $200. A few caveats:

  • The machine you're trading in must be clean and working.
  • Delivery and installation aren't included in the trade.

Managing your membership

  • Billed monthly. You can cancel anytime from your Stripe portal.
  • If a payment fails, your membership moves to lapsed status. We'll reach out to help you get current. Coverage pauses while you're lapsed.
  • Your phone number is your member ID — that's how we look you up when you call.

Questions?

Email us at [email protected] or stop by the shop. We'd rather sort something out in person than have you guess from the rules.

v1 · Last updated 2026-05-19