Service & Support

Submit a Service Request

Your machine covered under our Repair Club? Or did you buy from us recently and something's not right? Fill out the form below and someone will call you within 1 business day.

What's covered

  • Motor and compressor issues
  • Control board failures
  • Mechanical breakdowns
  • All machine types we sell

Not covered

  • Cosmetic damage (dents, scratches)
  • Ice makers and water dispensers
  • Accessories (cords, hoses, knobs)
  • Damage from misuse

What happens next

  1. We call you to confirm
  2. We schedule a visit or drop-off
  3. We fix it — or replace it

Prefer to call? Reach us at 815-222-3679.

We'll call you within 1 business day to confirm and schedule.